Frequently Asked Questions

About Fankind

What is Fankind?

Fankind is a website where fans, celebrities & charities come together to help create magic. We curate and bring to life celebrity-related experiences for fans, that help raise funds for social causes and charities. 

With the help of our philanthropy partner GiveIndia, you will be able to donate to a good cause, and that donation will help you win a magical experience with your favourite Celebrity.

Can I contribute to more than one experience at a time?

Yes, certainly! We encourage you to dream big and support as many causes as you can by transacting in multiple experiences.

Do I need to create an account to participate in an experience?

No, we provide a guest checkout option in case you don’t want to create a Fankind account. However, if you do create an account, you become a member of the Fankind Family, and gain access to our referral program. Using your unique referral link, you then get to collect and redeem extra entries to win the dream experience, that you can redeem during checkout. And, you get to see all your order information & transactions in one place. Account holders are also added to our email list for exclusive updates and promo codes in the future. #SquadGoals!

How do I participate to win an experience on the website?
  1. Pick your experience: Find a once-in-a-lifetime experience that excites you from our menu of Live Experiences
  2. Donate for an entry to win the experience. The more you donate, the more your chances of living the dream experience with your favorite celebrity
  3. Win-Win: Your donation goes towards an important social cause, and one lucky fan gets to fulfill the dream experience! 

Psst.. Did you know about our Invite & Earn Referral Program? You can get extra entries to win the experience by simply inviting your friends and family. 

Here’s how - Create an account on our website & share your unique link with your friends. For each new person that makes a contribution to one of our campaigns using your link, you get 3 Referral Entries in your account. 

Each entry can be redeemed at checkout for an extra chance to meet your favourite celebrity! The best part is that we even reward your friend with 3 Referral Entries that they can use at their next transaction. 

So start sharing your unique link with your squad, and if they win, ask them to bring you along as their plus one! This is a win-win for everyone!

Can I suggest experiences that can be added to the menu in the future

Yes, we would love to hear from you! Please enter your dream experience or the name of your favourite celebrity and we will do our best to include it in our upcoming experiences.

Does Fankind have job openings?

We are always looking for bright and enthusiastic team members to help us curate and create magical experiences. If you want to change lives for the better, and if you believe in magic, please contact us. Someone from our team will get in touch with you as soon as a career opportunity opens up at Fankind.

Experience Related

If I don’t live in India, can I still win?

As of 15th October 2019, we are in beta testing for international users, and we promise that we will be able to proudly announce that our experiences are open globally very soon!

As an international user, please select "No-Indian" in the citizenship question at checkout. You can most definitely still transact and win, however as we are still in beta testing, we are still ironing out some bugs to make your transactions as smooth as possible! Please be patient with us if your mobile transaction does not go through in the first attempt. We recommend trying again using a different device or writing to us at [email protected] so we can better assist you!

How many winners are selected for each experience?

Unless otherwise stated, one winner will be selected for each experience. The winner will be invited to bring along one guest of their choice.

Do I have to be above 18 to be eligible to win an experience?

Here’s the good news - people of all ages are eligible to use the website and make a donation for a chance to win the experience. But if you are under 18, we ask that you have someone who is over the age of 18 present with you when you are transacting on our website, and to accompany you as your plus one when you win the experience. This could be your parent or a sibling or a legal guardian who is at least 18 years old. 

How is the winner picked for each experience?

We believe that everybody who donates should have a chance of being picked the winner. Therefore, we use a system where each donation is treated equally. To make sure each winner is selected completely at random, we use the services of an unbiased third party computer-generated randomizing platform (Random.org). We do this only after the experience has ended and all transactions have been completed. 

When will I know whether I have won?

Unless otherwise stated, winners will be announced on the website within 25 days of the campaign ending. The information will also be shared by email to everyone who has contributed to the experience. If you have won, our team will personally email you with the good news. We will take care of your travel and accommodation, while liaising with the celebrity, so you can focus on making magical memories and having the best day ever!

If I win the experience, will Fankind take care of my ticket expense?

Yes, Fankind will fly or drive the winner down to the city the experience is taking place in. And if you are not a resident of the city where the experience is being hosted, don’t worry, we’ve got you covered. In that case, we will put you up in a hotel, too. All you’ve got to do is pack your bags and be ready to join the magic!

Is there a maximum number for entries per person for each campaign?

In order to make sure each person has an equal chance of being chosen the winner, we have restricted the maximum entries per person for each experience to 3000 entries, irrespective of how you enter (via paid entries or Bonus Entries or Referral Entries).

Rewards and Referral

What are the different types of rewards I can earn?
  • For every donation made, you will receive an autographed digital certificate from the celebrity, personalized with your name on it!
  • You can earn Referral Entries via our invite and earn Referral Program. For every person you invite that completes a transaction on our website using your unique link, you receive 3 free Referral Entries, and your friend receives 3 Referral Entries too. 
  • Additionally, for transactions with a checkout amount of Rs 300 or higher, you receive Bonus Entries. This is just a tiny gesture from us to say thank you for your donation. More information on that can be found on the experience page.
What is the Invite & Earn program?

This is a referral program on our platform. It works by providing each account holder with their very own super cool and unique link. 

All you have to do is share your link with your friends and family, and make sure they complete a transaction on our website using your link. As soon as they finish their first transaction, you will receive your referral benefits in the form of 3 Referral Entries in your account. 

You can then redeem your Referral Entries during checkout, within one year from the date that they were collected in your account. The best part is, your friend will also get 3 Referral Entries too, for him or her to use at their next transaction! All thanks to you and your super awesome unique link! 

How do I know if someone used my referral code?

You will receive an email notifying you after your friend completes a transaction using your code. Once the transaction is verified, your Referral Entries will be visible in your account within 24 hours.

I have Referral Entries in my account. How do I redeem them?

Thank you for spreading the word about Fankind among your friends and family. The next time you checkout with a value of Rs. 300 or higher, you can simply redeem your Referral Entries during checkout in the “Referral Entries” section. Please note that you need to be signed in to your account so that your accrued entries are available for use during checkout.

How do I see the status of my Referral Entries?

Please sign in to your account and go to your profile. There, please click on the “refer and earn” section. Here, you can confirm who signed up with your referral link, and view your entire referral history. 

Do the Referral Entries in my account have an expiry date?

Yes, Referral Entries are valid for one year from the date that they are accumulated in your account. 

Donation Related

How is GiveIndia associated with Fankind?

GiveIndia is Fankind’s philanthropy partner. 

GiveIndia is registered as a not-for-profit company u/s 25 of the Companies Act, 1956. (Reg. No. 04-37902, dtd. April 28, 2000), with the RoC, Gujarat.

They verify and vet each NGO with a thorough due diligence and compliance process covering legal, financial, and implementation aspects. They help make sure all the donations collected for each experience on Fankind reach the promised NGO, and are used to support the celebrity’s chosen purpose. GiveIndia also provides Fankind impact updates based on reports from the respective NGOs, so that we can keep you informed on how your donation is helping the charities make a real difference. 

What percentage of money donated to GiveIndia from each experience goes towards the designated end-use charity?

For each experience, GiveIndia effectively passes on 90% of your donations to the celebrity’s chosen charity.

What tax benefits am I eligible for?

If you are an Indian citizen, you are eligible for a tax exemption certificate (80G) on the amount of money that is directly being donated to charity (unless otherwise stated on the experience page). 

For your donation, our philanthropy partner, GiveIndia, will email you an 80G certificate. 

In order for GiveIndia to issue you the 80G certificate, we share with them your name, PAN (if your donation is above the prescribed limit) email ID and postal address.

How do I know my donation has reached the NGO that the experience supports?

Our philanthropy partner, GiveIndia, ensures that all the donations collected are cumulatively shared with the NGO within 30 days of the close of the campaign. We will publish an impact update, received from GiveIndia, two months after the closure of a campaign. This will update you about how the funds collected through our website were used to support a particular cause. You could write to us for more information about a cause you have supported and we will report back with as many details as we can.

Where can I get Fankind’s PAN?

As the 80G certificates are issued by GiveIndia, the beneficiaries of the donation, you do not need Fankind’s PAN. GiveIndia’s PAN is available on the 80G certificates that are issued. Their PAN card copy can be found here

I represent an NGO and we would like to be associated with Fankind. How do I get in touch with your team?

That’s wonderful! Please fill out this form and our team will take it further if we believe we can work together on a campaign.  

Account Information/Troubleshooting

How can I change my account settings? (e.g. profile name, password, email address, and email notifications)

You can change all of your settings on your profile page.

I have forgotten my password. What should I do?

Please click 'Forgot Password' on the login page. We will send you an email with a link that will enable you to reset your password.

I have successfully completed the transaction on the payment gateway and the money has been debited from my account, but I have not yet received a confirmation email from Fankind. What do I do?

Oh no! We apologize for the delay. Sometimes, the system can take up to 24 hours to share the confirmation email. If you have still not received any confirmation after 24 hours, please contact us by filling this form here.

Additionally, if you have a Fankind account, your transaction history will contain the Fankind invoice as well as the 80G donation certificate. 

When will I receive a receipt for my transaction?

You will receive a confirmation via email within 24 hours of your transaction. You can download Fankind’s invoice for the Entry Fees from the transaction history page in your Fankind account.

An 80G certificate will also be emailed to you by GiveIndia, and the same will also be available to download from your Fankind account transaction history page. 

I emailed your customer service team. When should I expect a response?

We try to respond to all emails within 48 hours of receiving them. Please note that this time frame may be extended during and immediately after a new experience is launched.

Is my account information secure?

Yes, absolutely! We securely encrypt all your personal information on our server. You can learn more about this by reading our Privacy Policy.

How do I know my transaction is secure?

Fankind is SSL-certified. We use CCAvenue and Razorpay as our payment gateways, both of which are ISO certified and PCI compliant. CCAvenue's SISA PCI certificate can be viewed here. Razorpay’s PCI certificate can be viewed here. For added safety, we do not store any payment information on our servers.

Refunds and Payments

What is the refund policy if I have made an extra donation by error or if I want to withdraw from the experience?

As the donation from each transaction goes directly to our partner NGO (GiveIndia), we do not provide refunds once a transaction has been made. Every donation helps support an extraordinary cause, while giving you an opportunity to be selected for a once-in-a-lifetime experience.

What payment methods do you accept?

CC avenue is our payment gateway for Indian citizens. It is UPI-friendly and PCI compliant. CCAvenue offers a wide range of payment options which includes all the major Credit Cards, Net Banking options, Debit Cards, ATM PIN Debit Cards, Prepaid Instruments, and Bank EMI. We accept all payment wallets that are associated with the payment gateway (such as PayTM, JioMoney, Freecharge, Mobikwik, Ola Money, PayZapp etc). 
Razorpay is our payment gateway for International citizens. We accept all forms of debit and credit card payments accepted by Razorpay, including Visa, American Express and Mastercard.

Do I have to share my PAN?

In order for GiveIndia to be able to issue an 80-G certificate, we need the following details for each transaction: your name, email ID, postal address and phone number. As per Indian law, we need your PAN only if your annual donation (within a financial year) exceeds Rs. 50,000 in order to share the 80G certificate. Therefore, we will only ask for your Pan information if you meet this criterion.